The following Knowledge, Skills and Behaviours will be covered in this learning:
K1, K2, K3, K4, K8, K9, K10, K11, K13, K14, K17, K18, K19, K20, K21, K22, S1, S2, S4, S5, S6, S9, S13, S14, S17, S18, B1, B2, B4, B6
Welcome to an insightful and transformative month-long training module designed to equip you with the knowledge and skills needed to harness the full potential of Customer Relationship Management (CRM) systems and Affiliate Marketing. In an era where customer-centricity is paramount, implementing and optimising CRM systems is a game-changer for businesses seeking to build lasting relationships and drive sustainable growth. Over the next four weeks, we will guide you through an immersive journey, providing a comprehensive understanding of CRM & Affiliate concepts, tools, and strategies.
This training module is designed to empower you with the tools needed to build and maintain strong, mutually beneficial customer relationships. Get ready to unlock the full potential and elevate your business to new heights. You should aim to complete the modules as set out below:
Week 1 – Introduction to Customer Relationship Management (CRM)
Week 2 – Implementing CRM in Business Operations
Week 3 – Introduction to Affiliate Marketing
Week 4 – Advanced Affiliate Marketing Techniques
Week 5 – Project
